Dear Flowertown Family,
Your pet’s health and safety has, and always will be, our number one priority. In light of the Coronavirus (COVID-19) outbreak, we have implemented the following changes to protect the health and safety of you, our staff, and those in our community at the highest risk to ensure that we can remain open to help care for your pets in need.
If you are feeling ill, have a cough or a fever, are exhibiting signs of respiratory distress, or have been in close contact with someone who has been ill, please stay home and call us to reschedule your appointment.
- Please call 843-875-6303 or text 843-312-4656 when you arrive.
- A technician, likely in protective equipment, will come out to your car and start the appointment, keeping a 6-foot distance. It will be helpful if you have a list of current medications and any refills you may need.
- The technician will then bring your pet inside for a full exam by one of our doctors. The doctor will then call you to discuss their findings and whether or not additional diagnostics or treatment are recommended.
- To check out, one of our receptionists will call you to complete the appointment and schedule a follow-up if necessary.
- As you can imagine, there will be glitches and the process may take longer as we all adapt to this new system. Thank you in advance for your patience!
- If you need prescription refills (including heartworm and flea/tick prevention), we are offering “curbside pickup” to minimize unnecessary traffic in the building. Please call to request your refill 24 hours in advance.
- We will call you when the medication is ready and schedule an approximate pick-up time.
- When you arrive, please call the hospital to complete payment and someone will bring your medications to you in your vehicle.
- Please understand that emergencies happen, and we are short-staffed so there may be delays. We truly appreciate your patience and understanding during this challenging time.
Exceptions to Curbside Service
At this time, the only exception to this rule is euthanasia which will take place in our dedicated hospice room which is disinfected thoroughly between patients.
- If you are feeling ill, please contact your physician.
- Wash your hands frequently and avoid shaking hands or any close contact with others.
- More information is available from the CDC
We realize these are less than ideal conditions but we are doing our very best to protect our community as a whole. We are so grateful for your patience with us.
Wishing you good health,
The Flowertown Animal Hospital team